Ongoing Support & Managed Services
Your Applications Don’t Stop Running After Launch Day — Neither Do We
Launching software is the beginning, not the end. Bugs surface, features get requested, dependencies need updating, servers need monitoring, and security patches can’t wait. Our managed services give you a dedicated engineering team on retainer — without the overhead of hiring full-time.
Whether you need 10 hours a month of maintenance or a full embedded engineering team, we scale to fit.
What’s Included
Bug Fixes & Issue Resolution
Production issues don’t wait for business hours. We provide prioritized bug fixes with defined SLAs based on severity:
| Severity | Description | Response Time | Resolution Target |
|---|---|---|---|
| Critical | Application down, data loss risk | 1 hour | 4 hours |
| High | Major feature broken, workaround exists | 4 hours | 24 hours |
| Medium | Minor feature issue, no workaround | 1 business day | 3 business days |
| Low | Cosmetic, enhancement request | 2 business days | Next sprint |
How it works:
- Submit issues via email, Slack, or a dedicated ticketing system
- Every issue is triaged, prioritized, and tracked
- You get status updates at every stage
- Root cause analysis for critical issues to prevent recurrence
Feature Development
Your application should evolve with your business. Retainer hours can be used for:
- New feature development
- UI/UX improvements
- Performance optimization
- New API endpoints or integrations
- Database schema updates
- Workflow automation additions
We manage a prioritized backlog together. You decide what’s most important; we estimate, build, and ship.
Security Patching & Updates
Software has a shelf life. Dependencies get CVEs. Frameworks release security patches. Operating systems need updates. We handle all of it:
- Dependency updates — Monthly review and update of all npm, pip, and Composer packages
- Framework patches — WordPress, FastAPI, React security releases applied promptly
- OS & container updates — Base Docker image updates, kernel patches
- SSL certificate management — Automatic renewal and monitoring
- Vulnerability scanning — Automated CVE detection in your dependency tree TODO: Use image of a security dashboard or a dependency update PR being merged — visual of keeping things current
Infrastructure Monitoring
Continuous monitoring of your production environment:
- Uptime monitoring — HTTP health checks every 60 seconds
- Resource utilization — CPU, memory, disk, network tracking via Prometheus
- Application metrics — Request rates, error rates, latency percentiles
- Log monitoring — Automated alerting on error patterns
- Custom dashboards — Grafana dashboards tailored to your KPIs
- Alerting — Notifications via email, Slack, or SMS when thresholds are breached
We don’t just monitor — we respond. When an alert fires, we investigate and remediate, not just forward you an email.
Database Management
Your data is your most valuable asset. We keep it healthy:
- Backup verification — Regular backup testing to ensure recoverability
- Query optimization — Identify and fix slow queries before users notice
- Schema migrations — Safe, tested database changes with rollback plans
- Capacity planning — Monitor growth trends and scale before you hit limits
- PostgreSQL / MySQL tuning — Configuration optimization for your workload
Documentation & Knowledge Transfer
We maintain living documentation so you’re never locked in:
- Architecture documentation — Updated when systems change
- Runbooks — Step-by-step procedures for common operations
- API documentation — Always current with your endpoints
- Incident reports — Post-mortems for critical issues with lessons learned
- Knowledge base — FAQ and troubleshooting guides for your team
Support Plans
Choose the level that fits your needs. All plans include monitoring, security patching, and bug fixes. Higher tiers add more development hours and faster SLAs.
雷 Essential
$1,500/month
Best for: Small applications with occasional maintenance needs.
- ✅ Up to 10 hours of development/support per month
- ✅ Infrastructure monitoring (business hours)
- ✅ Monthly security patching and dependency updates
- ✅ Bug fixes (Medium/Low SLA response times)
- ✅ Email support
- ✅ Monthly status report
賂 Professional
$3,500/month
Best for: Growing applications with regular feature development.
- ✅ Up to 25 hours of development/support per month
- ✅ 24/7 infrastructure monitoring with automated alerting
- ✅ Weekly security patching and dependency updates
- ✅ Bug fixes (High/Medium SLA response times)
- ✅ Email + Slack support
- ✅ Bi-weekly status calls
- ✅ Quarterly architecture review
- ✅ Database performance tuning
磊 Enterprise
$7,500/month
Best for: Mission-critical applications requiring dedicated attention.
- ✅ Up to 60 hours of development/support per month
- ✅ 24/7 monitoring with proactive incident response
- ✅ Continuous security patching (as-released)
- ✅ Bug fixes (Critical/High SLA response times)
- ✅ Email + Slack + phone support
- ✅ Weekly status calls
- ✅ Monthly architecture review and optimization
- ✅ Dedicated account manager
- ✅ Database management and optimization
- ✅ Disaster recovery planning and testing
- ✅ Priority feature development
Custom
Contact us
Need something different? We build custom support packages for:
- Multi-application portfolios
- Compliance-regulated environments (HIPAA, PCI DSS, SOC 2)
- Teams that need embedded engineering support
- Organizations with specific SLA requirements
How Retainer Hours Work
Transparent & Predictable
- Monthly allocation — Unused hours do not roll over (keeps pricing fair)
- Time tracking — Detailed breakdown of how hours are spent, shared monthly
- No surprise bills — If a task requires more hours than your plan, we discuss before proceeding
- Flexible usage — Hours can be used for bugs, features, infrastructure, consulting, or any mix
- Priority access — Retainer clients get priority scheduling over project-based work
What Counts as Billable
| Billable | Not Billable |
|---|---|
| Feature development | Automated monitoring (runs on its own) |
| Bug investigation & fixes | Security patch application (included) |
| Infrastructure changes | Status reports and communication |
| Database migrations | Incident alerting |
| Performance optimization | Backup automation |
| Code reviews | Documentation updates from our changes |
| Consulting calls | Quarterly reviews |
Why a Retainer vs. Hiring?
| Full-Time Hire | MobStacker Retainer | |
|---|---|---|
| Monthly cost | $8,000–$15,000+ (salary + benefits) | $1,500–$7,500 |
| Expertise | One person, one skill set | Full-stack team (frontend, backend, DevOps, security) |
| Availability | Vacation, sick days, attrition | Consistent coverage |
| Ramp-up time | 1–3 months to onboard | Already familiar with your codebase |
| Scaling | Hire another person | Upgrade your plan |
Getting Started
Step 1: Assessment
We review your current application, infrastructure, and support needs. Free, no obligation.
Step 2: Plan Selection
We recommend a support tier based on your application complexity, traffic, and development velocity.
Step 3: Onboarding
We gain access to your codebase, infrastructure, and monitoring. We document the current state and set up any missing observability.
Step 4: Ongoing Support
Monthly cycles with regular communication, transparent time tracking, and continuous improvement.
Ready for Reliable Support?
Stop worrying about your production systems and start focusing on your business. Let us handle the engineering.
Schedule a Free Consultation →
Or email: hello@mobstacker.com
MobStacker — We keep your software running so you can keep your business growing.